‘Our aim is to deliver a quality product to exceed clients’ expectations.
In order to show our commitment to continued improvement, we are accredited by BSI to meet the requirements of ISO 9001:2015. We view this as accepting accountability for your requirements.
SMP Ltd should always be a symbol for excellence in quality
Our goal is to be recognised by our customers as a company providing superior services. The overall aim is to understand our clients’ needs and to fulfil their expectations. SMP Ltd set measurable objectives for continuous improvement of quality in their annual budgets.
The principles governing quality assurance are those of total quality management:-
- Customer feedback indicating a minimum performance standard of ‘excellent’
- Prevention of errors, continuous improvement and simplification of all work processes
- Delegation of responsibility, motivation, recognition, and training of all employees
Each SMP employee is responsible for day to day quality and for continuous improvement of processes within his/her scope of responsibility. The SMP quality policy is reviewed at least annually to ensure it remains appropriate to the aims of the organisation.